At SimplyHandy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our home repair and maintenance services platform.

Information We Collect

We collect information you provide directly to us through our platform, including:

Account Information: Name, email address, phone number, and password for user accounts
Client Information: Company name, contact details, billing address, tax identification numbers
Employee Information: Personal details, contact information, position, department, hire date, and compensation details
Project Data: Property addresses, work descriptions, project timelines, and service requirements
Financial Information: Invoice details, payment information, expense records, and payroll data
Communication Data: Messages, notes, and correspondence related to services
Usage Data: How you interact with our platform, including login times and feature usage

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our home repair and maintenance services
Process and manage service requests, projects, and work orders
Generate invoices, track expenses, and manage financial transactions
Facilitate communication between clients, employees, and contractors
Manage user accounts, roles, and permissions within our platform
Ensure compliance with legal and regulatory requirements
Send important notifications about services, payments, and account updates
Analyze platform usage to improve our services and user experience

Data Security and Encryption

We implement comprehensive security measures to protect your data:

Sensitive personal and financial information is encrypted using industry-standard encryption methods
Access to data is controlled through role-based permissions and authentication
All data transmission is secured using HTTPS/TLS protocols
Regular security audits and vulnerability assessments are performed
Employee access is monitored and logged for security purposes

Information Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

With service providers who assist in platform operations (email delivery, cloud hosting)
When required by law or to protect our rights and safety
In connection with a business transfer or merger
With your explicit consent for specific purposes

Third-party services we use include email providers (Postmark, Resend, AWS SES) and notification services (Slack), which are bound by strict confidentiality agreements.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Account data is retained while your account is active and for a reasonable period after closure
Financial records are retained for tax and accounting purposes (typically 7 years)
Project and service data is retained for warranty and support purposes
Data may be retained longer if required by law or for legitimate business purposes

Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data in a structured format
Opt-out: Unsubscribe from marketing communications

Cookies and Tracking

Our platform may use cookies and similar technologies to enhance your experience:

Essential cookies for platform functionality and security
Analytics cookies to understand usage patterns (if implemented)
Preference cookies to remember your settings

You can control cookie settings through your browser preferences.

International Data Transfers

Your information may be processed and stored in different countries. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@simplyhandytx.com
Phone: 713-887-4096
Address: 492 Coe Rd, Denison, Texas 75021

Last updated: January 16, 2026